FAQ
General Information
Where is Blossom Corner located?
Our physical boutique is located at 794 Leeds Rd, Bradford, BD3 9TY, United Kingdom. We invite you to visit us in person to see our latest collections.
What are your opening hours?
We are open 7 days a week:
Monday – Sunday: 10:00 AM – 7:00 PM
How can I contact your team?
You can reach us via email at support@blossomcorner.uk or by phone at +44 7368 327344.
Ordering & Customization
Can I customize my balloons or gift hampers?
Yes! We specialize in bespoke designs. You can add names, specific dates, or custom messages to most of our balloon and gift products.
What happens if I need to change my order?
For standard items, please contact us immediately. However, for personalized items or fresh flowers, we cannot make changes once preparation or customization has already begun.
Shipping & Store Pickup
Do you ship outside of the UK?
Currently, we ship exclusively within the United Kingdom to ensure our products arrive in the best possible condition.
How long does delivery take?
- Handling: 1–2 business days.
- Transit: 3–5 business days.
- Total Estimated Arrival: 4–7 business days.
How does Free Store Pickup work?
It’s easy! Choose "Pick Up" at checkout. Most orders are ready within 2 hours. You will receive a "Ready for Pickup" email once your items are set for collection at our Bradford boutique.
Cancellations & Returns
What is your return policy?
We offer a 14-day return window for non-perishable and non-personalized items (like vases or giftware). Items must be unused and in their original packaging.
Can I return flowers or personalized balloons?
Under UK law, perishable goods (fresh flowers) and personalized items are exempt from returns unless they arrive damaged or defective.
Are there any restocking fees?
No. We charge £0.00 restocking fees for all eligible returns.
Payments & Security
What payment methods do you accept?
We accept all major providers: Visa, Mastercard, American Express, Visa Electron, Discover, JCB, and Diners Club.
Is my data secure?
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and financial information. We do not store your full credit card details on our servers.
Damaged Items
What should I do if my order arrives damaged?
We take great care in packaging, but if an item is damaged during transit, please email support@blossomcorner.uk within 24 hours. Include your order number and photos of the damage so we can provide a replacement or refund immediately.